Suspension of Services Policy

Introduction
This policy outlines the various actions, up to and including expulsion from membership, which DCCU may take in response to behavior that is illegal, threatening, abusive, or otherwise disruptive to credit union operations and/or any activity that causes a financial loss, is associated with fraud, and/or increased reputational or regulatory compliance risk to DCCU.  Any suspension of service is subject to the discretion of appropriate management personnel.

Fundamental Rights of Membership
Unless expelled under DCCU bylaws, all members are entitled to maintain a single share (defined as the par value share or membership share) in the Credit Union and are eligible to vote in the election for Board of Directors members.  No other access to products, services, or facilities is a right of membership.  All such access may be curtailed at the discretion of DCCU and in accordance with this policy, policies and procedures incorporated herein, any account and lending agreement or contract executed by the member, and DCCU’s Bylaws.

Denial of Transactions
A member may be denied access to certain transaction types, individual transactions, convenience services, or transaction levels based on behavior deemed by management to be high risk for loss, indicative of illegal activity, or performed with an apparent intent to harm, disrupt, or defraud.  Denials of transactions and/or transaction types are administered on an as needed basis and in the discretion of the operational area manager for that service or product, the Director of Risk Management, Senior Management, or any combination of the three. 

Suspension of Access to Facilities
DCCU reserves the right to implement policies limiting specific behaviors while conducting business within any Credit Union facility or communicating with Credit Union staff. 

Members of the Credit Union and members of the public who do not comply with any DCCU policies regarding access to DCCU facilities or who, in DCCU’s sole discretion, have behaved in a belligerent, threatening, abusive, vulgar, illegal, or otherwise disruptive or inappropriate manner toward DCCU staff, management, volunteers, or other members may be barred from entering DCCU facilities, grounds, and parking areas at the discretion of management.  Such behavior may be in person, on the telephone, through other electronic communication methods, or in writing.  If necessary, DCCU will take legal action to constrain access to facilities, grounds, and parking areas.  Decisions to prohibit access to facilities and/or close accounts based on member behavior will be made on an individual basis by appropriate management personnel.  Any member prohibited from accessing DCCU facilities will be notified orally if circumstances require and where feasible, in writing. The ban will be effective immediately and until the member has been reinstated at the discretion of management (see Conditions for Reinstatement).

Denial of Membership – Initial
DCCU utilizes a third party consumer reporting agency to assist in eligibility decisions for all applicants.   If an applicant fails to meet the minimum criteria for membership, or based on the severity of the negative information received from a third party service provider, membership may be denied.  An appropriate Adverse Action Notice will be provided as required by law or regulation.

Suspension of Services or Revocation of Membership – Subsequent Information
If information is received from a third party service provider, DCCU staff, management, volunteers, law enforcement, or another financial institution indicating that a member has been convicted of a crime or deceived DCCU as to the use of proceeds from credit granted, DCCU may expel a member  based on the type and severity of the negative information.  For example, if after opening an account, DCCU receives notification via law enforcement investigation that a member has been found guilty of money laundering, DCCU may choose to expel the member, under the conditions and process outlined in the Bylaws. If, after account opening, DCCU receives negative information not related to an expelling offence outlined in the Bylaws, DCCU may limit or suspend services available to the member, as necessary and allowable under law to prevent the possibility of financial loss, negative reputation, or non-compliance with Federal or state laws, rules, or regulations.   For example, if a third party consumer reporting agency shares information indicating that the applicant has several account relationships closed for fraud, DCCU may limit any and all services deemed to be at heightened risk for fraudulent activity. 

Suspension of Services – Reputational or Regulatory Compliance Risk
DCCU reserves the right to suspend or limit any account, product, or service that poses increased risk of regulatory or legal violations. The Director of Risk Management shall create written procedures for assessing and acting on increased reputational or regulatory compliance risk.  This Suspension of Services Policy hereby incorporates DCCU’s regulatory compliance policies and procedures as applicable.

Denial of Membership – Expulsion:  Bylaw Provisions
The Board of Directors may expel from the credit union any member who: (i) has not carried out his/her obligations to the credit union; (ii) has been convicted of a criminal offense; (iii) neglects or refuses to comply with the provisions for the Virginia Credit Union Act or DCCU’s Bylaws; (iv) neglects to pay his/her debts, or otherwise causes financial loss to the credit union; or (v) has deceived the credit union with regard to the use of borrowed money.  However, no member shall be so expelled until he/she has been informed in writing of the charges against him/her, and an opportunity has been give to him/her, after reasonable notice, to be heard.  Amounts due to an expelled member, less amounts due from him/her, shall be paid to him/her within 60 days after expulsion, but so long as he/she is liable to this credit union as borrower, co-maker, endorser, guarantor, or otherwise, only the amount in excess of such liability shall be paid to him/her without the written approval of the administrators of this policy, a member of the Senior Management Team, or the Board of Directors.  Expulsion from membership shall not operate to relieve a member from his/her liability to the credit union.  Any expelled member loses all privileges, including the right to hold a share, vote in credit union elections, and attend the annual meeting of members.

Requests for Suspension
Any DCCU staff, management, or volunteer may submit a request for denial of products, services, or membership to a specific member to the Director of Risk Management or designee.  The request must be in writing. DCCU shall adopt written procedures for processing such requests, to include, but not be limited to:

  • Acceptable format and content for requests
  • Timing for receipt and resolution of requests
  • Review and verification of the claims and assessments giving rise to the request Notification of members and DCCU requestor
  • Record retention

Notification
DCCU will provide required notice of any adverse action as required by law or regulation as applicable to the specific circumstances of any denial of product, service, or membership. Unless otherwise required by law or regulation, notification of denial of service, product, or membership may be in any format, including orally in person or by telephone, by email or other electronic communication, or in writing. The notification requirements of Regulation B, the Fair Credit Reporting Act, Regulation E, Regulation CC, and DCCU’s Account Agreement are hereby incorporated in this policy.   Additional notices will be provided as required by law and regulation as appropriate.

Notification of this policy will be provided to all members in the new account agreement and any manner determined by management.

Return of Access Device
DCCU may, but is not required to, demand the return of any DCCU issued access devices such as debit or credit cards subsequent to the closing or limiting of any account for which the device(s) provide access.  Any request for the return of an access device may accompany any required notice as required or allowed by law or regulation.

Request for Review
Suspension of Service Review
A member may request a review of any action(s) up to expulsion taken under this policy at any time.  Such request must be in writing and addressed to

DuPont Community Credit Union
Director of Risk Management
P.O. Box 1365
Waynesboro, VA 22980

The request shall state the action under review, the member’s reason for the requested review, and any information the member deems pertinent to the review.  The Director of Risk Management will develop and implement a written process to include, at a minimum:

  • Receiving and documenting requests for review
  • Review criteria
  • Guidance on written responses to requests

Expulsion Review
Members may request that the Board of Directors review any expulsion decision.  Such request must be in writing and addressed to

DuPont Community Credit Union
Secretary of the Board
P.O. Box 1365
Waynesboro, VA 22980

Members have a right under the bylaws to present their case in person to the Board at a meeting called by the Board or a designated subcommittee or workgroup for that purpose.

Conditions for Reinstatement/New Account Approval
Members who have been denied a transaction, transaction level, facility access, or convenience service may be reinstated as a result of a requested review or other demonstrated remediation of the factors giving rise to the original denial. 

New account applicants with derogatory information in third party consumer reporting agency files may qualify for requested transactions, transaction levels, or convenience services at the discretion of management.  Management may, but is not required to, request additional documentary proof that the derogatory information in the third party consumer reporting agency file has been remediated, all outstanding financial obligations including negative balances, garnishments, liens, and judgments have been fulfilled, and any or all criminal and civil cases involving the applicant have been adjudicated and required payments have been made or documented payment arrangements are in place. Any other requests for reinstatement or review will be handled by the Compliance Department in consultation with the appropriate department or branch.

For a printable copy of the Suspension of Services Policy, click here.

Approved by Board - May 30, 2017

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