DCCU Routing # 251483311
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Do everything you can do online, plus deposit checks and use your fingerprint or Face ID for quicker access to your account.
Try Our Mobile App
Do everything you can do online, plus deposit checks and use your fingerprint or Face ID for quicker access to your account.
Stay a step ahead of scammers with help from DCCU
Here you'll find information, alerts, and resources to help you recognize fraud risks and trends early so you can take action more quickly. With the right tools and awareness, you can feel more confident in managing your money safely.
Fraud Alerts
Warm weather often brings an increase in crimes like vehicle break-ins and mail theft; both of which can put your personal and financial information at risk. Criminals target unattended vehicles and unsecured mailboxes, looking for valuable items and sensitive information. Items like wallets, checkbooks, IDs, and even documents containing personal details can be used to commit fraud.
Vehicle Break-Ins: What to Watch For
Leaving items in plain sight (even for just a few minutes) can make your vehicle a target. Stolen belongings may give fraudsters access to your financial accounts or identity.
Protect yourself:
- Lock your doors and close windows – even at home
- Reconsider leaving valuables (wallets, checkbooks, devices) in your car
- Park in well-lit, high-traffic areas whenever possible
- Remove documents that contain personal or financial information
Mail Theft: A Growing Risk
Stolen mail can expose account numbers, checks, and personal data – creating opportunities for identity theft and fraud.
Protect yourself:
- Collect mail promptly after delivery
- Use secure, locked mailboxes when available
- Reconsider leaving outgoing mail in your mailbox overnight
- Sign up for USPS Informed Delivery to track incoming mail
- Shred sensitive documents before discarding
Taking a few precautions can go a long way in protecting your financial wellbeing. DCCU is here to help you stay informed and secure.
Calls, texts, and emails pretending to be credit union or bank fraud departments are on the rise, and we want you to be aware. Designed to appear legitimate, these attempts often claim to be from a bank or credit union fraud department and may ask you to verify sensitive information like online banking usernames and passwords, Social Security Numbers, and even one-time passcodes.
It’s important to remember that what you see isn’t always who’s contacting you. Fraudsters can fake phone numbers, email sender names, and even message formatting to look real.
Here are a few ways to protect yourself:
Remember, DCCU will never ask you for your full card number, online banking credentials, or one-time passcodes through phone, text, or email. Staying alert helps protect you and your accounts.
Ways to Protect Your DCCU Account
DCCU will never text or call you to request the following information:
- Account Number
- Online Banking Password
- Social Security Number
- Mother's Maiden Name
- Authorization (Text/MFA) Codes
If you suspect fraudulent activity on any of your accounts, contact us immediately through one of our official channels.
Don't Respond to Unknown Communications
If you don't recognize the number, don't answer the call or text.
Monitor Your Account Activity
Review your bank statements and transactions regularly to catch any unexpected changes on your accounts.
Avoid Pressure Tactics
DCCU will never rush you or pressure you to provide information. Scammers often use scare tactics to make you act quickly.
Fraud Prevention Resources
Ways to Protect Yourself from Employment Scams
We have noticed an increase in employment scams and want to remind you to remain diligent in protecting your privacy and security. Here are a few popular employment scams and ways to avoid them.
Social Engineering and Ways to Protect Yourself
Social engineering is the act of tricking someone into disclosing a piece of valuable information about themselves - like a username, password, credit card number, or even Social Security Number. Here are a few hallmarks of social engineering and ways you can protect yourself.
Three Warning Signs of a Scam
Scams have become an unfortunate reality in today's digital age, but recognizing the common signs can help you avoid becoming a victim of one. Here are three warning sings to look out for.
Online/Mobile Safety
Stay secure wherever you connect.
Phishing (Email)
Watch for emails that:
- Use urgent language ("Act Now!")
- Ask you to verify or reveal sensitive information
- Contain unfamiliar links or attachments
Smishing (Text Message)
Unexpected text messages claiming to be from your financial institution or other official organizations are red flags - especially if they ask for login information or codes. Delete them immediately and contact your financial institution directly.
Social Media Scams
Be cautious about quizzes or "fun" posts that ask for personal details. Oversharing can help scammers guess the answers to account security questions.
Quick Checklist:
- Enable automatic updates across your devices
- Only use officialy apps or verified websites
- Enable multi-factor authentication (MFA) whenever possible
Personal Security
Topics relating to protecting your personal security.
Counterfeit Checks
If you receive a check from an unknown source or for more than expected, it could be counterfeit. Always confirm with the issuing bank before depositing.
Identity Theft
Protect your identity by:
- Reviewing your credit report annually
- Keeping documents with personal data in a secure place
- Using secure Wi-Fi when accessing your financial accounts
Elder Financial Abuse
Warning signs may include sudden account changes, new "friends" managing finances or unexplained withdrawals. If you suspect abuse, contact DCCU or local authorities immediately.
Additional Resources:
Fraud Prevention
The Importance of Protecting Your Privacy Online
Cybersecurity is about safeguarding your online presence, smart devices, and information in cyberspace, and keeping all of them out of the hands of the wrong people.
Read Blog
Fraud Prevention
Four Ways to Safeguard Your Online Privacy
The Internet is vast, and having a little know-how about protecting yourself is essential to staying safe. Here are four suggestions you can adopt today that may keep you safer as you navigate the Internet.
Read More
Blog
Three Benefits of Using a Mobile Wallet
A mobile wallet is a financial transaction application that securely stores your payment information and allows you to pay for purchases. There are many benefits to enabling a mobile wallet , and here are three.
Read More
Travel & Card Tips
Planning a trip? Consider taking these steps before you go:
- Submit a Travel Note through Online Banking or the DCCU Mobile App
- Verify your card's international settings
- Save these toll-free numbers for card assistance:
- In the United States: 800.245.8085
- Outside the United States: Use the collect number on the back of your card
While you're away:
- Monitor your transactions frequently
- Report lost or stolen cards right away
Working Together to Stay Secure
Fraud prevention is a team effort – and DCCU is committed to standing with you every step of the way. By staying alert, asking questions, and using the tools available, you can better protect what matters most.
How to Report Fraud
If you suspect fraud or receive a suspicious message:
- Call:
- 540.946.3200
- 800.245.8085
- Email:
- For suspicious emails or texts: abuse@mydccu.com
Tip: Save these contacts in your phone so they're available when you need them.
You can also report phishing attempts directly to the Federal Trade Commission here.
Page last updated: October 2026
Contact Us
Local Calls: 540.946.3200
Out of Area Calls: 800.245.8085
P.O. Box 1365,
Waynesboro, VA 22980
Local Calls: 540.946.3200
Out of Area Calls: 800.245.8085
P.O. Box 1365, Waynesboro, VA 22980
© 2026 DuPont Community Credit Union