In most cases the Mobile App will display the exact reason why a deposit failed (i.e. check not endorsed, MICR line unreadable, picture too blurry, etc). However, in some cases the error simply says to please retake the picture. In these cases, there are several things you can do to complete the deposit:
- Make sure that there are no shadows in the picture; sometimes your arm can cast a shadow when taking a picture of a check if there is a strong overhead light above the person taking the picture.
- The background of the check can also make a difference. If the check is white, place it on a non-reflective darker colored background and then try again.
- Checks that are printed from a home computer may not use the correct ink. If the check was printed with regular toner then the check can’t be deposited through Mobile Deposit. The best option for that check is to be deposited at a branch location.
- Move to a completely different room and try to take the picture. Changing the background/lighting will resolve most issues.