What is the Rewards Dashboard?
The dashboard gives you an overview of ATM and NSF fees refunded and also tracks your process towards your CU Rewards points or Grow dividends. Learn more about our Grow and Reward checking account features.
How can I see more details about my shares and loans?
You may click on the link for each share or loan to view more in depth transaction information, share or loan details, and rates.
What will Switch Accounts do?
Switch accounts allows you to quickly access another DCCU in which you are an owner. You will need to know the account password in order to access this account.
Why can’t I see other DCCU accounts that I also own?
DCCU requires that ownership be the same for any account that can be viewed in the Other Accounts section of your Account Summary page. Contact us to see if your accounts qualify.
Why aren’t my accounts or Bill Payer information visible on the Accounts Summary page?
Each section of your Accounts Summary page is collapsible using the small triangle in the blue heading bar, and can be expanded again by clicking the same triangle. You may also click on Edit Page in the upper right and click Reset to return your View Accounts page to the default settings.
Can I change my phone number, address, or email in Online Banking?
Yes, under the “Alerts & Settings” tab in Online Banking you can change your contact information that we have on file at DCCU.
Can I request a stop payment on a check in Online Banking?
Yes, under the “View Accounts” tab in Online Banking you can place a stop payment on a check or range of checks at no cost to you.
How do I move or hide modules on the home screen?
One of the best parts about Enhanced Online Banking is the ability to customize the Account Summary screen. You can move or minimize modules and can even hide modules using the Edit Page link on the Account Summary screen. You can move a module on the home screen by moving your mouse over the triangle in the top right of the module, left clicking your mouse, then dragging that new module to the position you wish it to be.
How do I reset my home screen back to the defaults?
To reset your home screen back to the defaults, click the “Edit Page” link. When the “Customize Your Page” dialog box appears, click “Reset” at the bottom of that new page.
How do I view my deposit and loan accounts?
You can view any account by clicking on its nickname under the “Account Nickname” header.
How do I logout?
When you are finished with your online banking session, please remember to logout by clicking “Log Out” in the top right hand corner.
When clicking on the Account Activity link, how do I change the history that I am viewing?
- Click on the dropdown next to Account History, change it to the desired account, and click “Search”
- If you’d like to see specific transaction types or a larger date range, you can add those criteria, and when “Search” is clicked, it will show you the results.
I asked for 90 days of history. Where are all my transactions?
The Account History will only show 20 transactions at a time. There are links to more pages of transactions on the bottom left hand side of the page, just above the WebConnect section.
When switching accounts, why do I have to enter my password?
This is for enhanced security and to ensure that we are meeting our compliance regulations.
How do I change the name of my account?
From the Account Activity tab, look under the Account Details section on the upper right side of the page. Click the word “Change” beneath the current account nickname, enter your desired name, and click save.
I see my most recent account statements, but where are all of my older statements?
The first eStatement screen that comes up shows two years and one month of past statements. To view statements from over two years and one month ago, click on the numbers at the bottom right of the page to move to older statements.
When I view my eNotices, why do I only see information, but not the actual form?
When viewing eNotices, you’ll need to make sure you note which document link you clicked, so you know if you’re viewing a 1098 or 1099. The absence of 1099/1098 form structure is a known issue, and is scheduled to be resolved in mid-2014. DCCU mails out 1099 and 1098 forms every spring, so be sure that you keep the paper copies on file in 2014.
How can I set up my alerts for things like: balances, checks cleared, and daily notices?
Under the Alerts & Settings tab, click “Manage Alerts”.
When I choose my credit card in the Account Activity/Account History Section, why can’t I see my transactions?
To access your credit card transaction history, you’ll need to go back to the Account Summary page, and click on the link to your credit card. The history is currently unavailable in the Account Activity screen of online banking.
How can I send and receive secure messages?
From the Alerts & Settings tab; you can also access your personal secure message inbox and compose new secure messages to send to us with any issues or concerns you may have from within the new online banking site. You can also securely attach files within the secure messaging Inbox.
How can I see more accounts on the Account Summary page?
Additional accounts with DCCU can be seen in the “My Other Accounts” module on the Accounts Summary page. You can see different accounts with the same login as long as the account owners are the same. For example, if you are the sole account holder on one account and a joint owner on another account then we can configure the account where you are the sole account owner to view information on the other account. However, we would not be able to configure the account where you are a joint owner to be able to see the account where you are the sole owner without a signed document from the other account holder. This is to protect member information and ensure that all account holders are aware of who can see transactional information from within Enhanced Online Banking. To easily access other accounts, you can alternatively add them to the switch accounts module. This will allow you to switch back and forth between different accounts after entering the password. If you would like to see more accounts on your summary page, please send us a secure message, or call our Service Center.
How can I remove accounts on the Account Summary page?
If you currently see an account under “My Other Accounts” it means that you are an owner on that account. If you do not wish to see that account, it can be removed. If you would like to remove accounts on your summary page, please send us a secure message, or call our Service Center.
Setting Up Personal Reminders
Personal reminders are email alerts you can set up. Personal reminders can only be configured as one time alerts; however multiple (one-time) personal reminders can be set up. There is no limit as to how many personal alerts can be scheduled.
How does the Transaction Inquiry feature work?
In the Account Activity screen you have an option to perform a “Transaction Inquiry” for specific transactions. The subject of the inquiry will be automatically populated with the information for the transaction in question. The message field can then be populated with any questions you might have. When the inquiry is submitted, it will be routed to an Online Banking Expert for a response.
How do I view transactions from a specific merchant?
Go to the Account Activity Page
- Account History: Choose the suffix you would like to search from the drop down
- Show: Highlight the radio button for the length of time you are searching
- Show Only: Choose all transactions or the type of transaction you would like to view
- Description: Type the merchant name. If you don’t know the exact spelling, search for a sequence of letters in the merchant’s name.
Where can I see the interest rate on my loan?
The “Account Details” section in Online Banking displays the interest rate on loans. You may also view your loan interest rate on your monthly eStatement.