DCCU’s Digital and Remote Services

DCCU's digital and remote services make the day-to-day managing of your money easier and more efficient. Our Online Banking, Mobile App, ATMs, and Service Center will allow uninterrupted access to your finances.

Details about branch availability and other tools to help you manage your banking needs are available at mydccu.com/prepare.

Online Banking

As a DCCU member, you have access to all of your accounts without needing to visit a branch through our Online Banking platform. Here are a few of the convenient transactions you can do yourself:

First time users new to Online Banking will need to register.

Register

Online Banking supports the last two versions of all major browsers including Mozilla Firefox, Google Chrome, Apple Safari, and Microsoft Edge.

Online Banking Tutorials

Mobile App

With the DCCU Mobile App, you can stay connected to your accounts on the go. 

If you have a smartphone and do not use our Mobile App, we encourage you to download it immediately:

Apple App Store Google Play Store

Note: Data charges by your mobile phone/device provider may apply and are the responsibility of the mobile phone/device owner.

Mobile Banking Tutorials

ATMs

Members without a smartphone or limited internet access can take advantage of our full-service ATMs for many routine transactions, such as:

  • Make cash withdrawals
  • Deposit cash and checks
  • Make DCCU loan payments
  • Transfer funds

ATMs are located at all of our branches, as well as several standalone ATMs throughout the Shenandoah Valley. View all locations here.

ATM Tutorials

Service Center

Our Service Center team is available to assist you by phone or chat when you need to speak to someone directly. They are available Monday - Friday: 8 am – 7 pm and Saturday: 9 am-Noon by calling 800.245.8085. Here are some of the ways we can help you:

  • Assist with account setup
  • Unlock Online Banking account
  • Submit debit card disputes
  • Make wire transfers
  • Apply for loan
  • Make a loan payment
  • Transfer funds
  • Make account inquiries

Digital Wallets

Digital wallets provide added security and convenience for your shopping needs. Add your personal DCCU debit or credit card to make purchases in-store, in-app, and online without making physical contact with cash, cards, or terminals.

Learn more about digital wallets and view step-by-step instructions for adding your DCCU debit and credit card.

Managing Your Accounts Remotely

As we monitor COVID-19 developments we are committed to providing you with uninterrupted access to our financial services. DCCU's Online Banking and Mobile App are two convenient options that provide 24/7 access to your finances. Here are a few things to consider when managing your accounts remotely: 

  • Make sure all of your contact information is up-to-date so that we can easily get in touch with you. Contact information includes your current mailing address, email address, and phone numbers. If you have multiple accounts, you will likely have to update your contact information on each account. Log in to Online Banking or the Mobile App, or give us a call to verify or updated your information. 
  • Ensure your home computers and devices have updated software and apps. DCCU's online systems support the latest two versions of web browsers. If you are using older operating systems or browsers, you may not have access to all features within Online or Mobile Banking. 
  • Register for digital notifications like eStatements and Card Alerts for better security, real-time updates, and fraud notifications. 
help desk software

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