COVID-19 Updates and Resources

DCCU is closely monitoring COVID-19 developments and will communicate updates and resources on this page.

Our branches are drive-thru only with the exception of our Lexington location. If you need access to your safe deposit box, please call us at 800.245.8085 to set up an appointment or notify us at the drive-thru. View branch availability updates here.

Our Service Center remains open to serve you. Additionally, Online Banking, Mobile App, and ATMs make the day-to-day managing of your money more efficient and allow uninterrupted access to your finances. Now is also a good time to make sure all of your contact information is up-to-date. Log in to Online Banking or the Mobile App, or give us a call to verify or update your information so we can easily get in touch with you. Thank you for your cooperation as we continue to make decisions based on the well-being of our members and employees. If you have any questions, please do not hesitate to contact us at 800.245.8085.

Frequently Asked Questions

Here are some of the top questions we’ve been hearing from our members during these changing times.

Q: Am I still able to withdraw the cash I need?

A: Yes. We have made no changes to our funds' availability policies. You may continue to access your funds as you have in the past. Our ATMs and using a merchant’s cash back option also provides access to the cash you need.

Q: Can I still apply for a loan or open an account?

A: Yes. You can apply for a loan at mydccu.com, through Online Banking, the Mobile App, or by calling our Service Center at 800.245.8085. Also, you can open an account at mydccu.com.

Q: How do I make a payment on my loan?

A: You can make a loan payment through Online Banking, the Mobile App, at an ATM, by calling our Service Center at 800.245.8085, or at a drive-thru.

Q: I’m having a financial hardship, how can DCCU help me?

A: We have a variety of available options. Please reach out to us by phone at 800.245.8085, or send us a secure message in Online Banking, so that we can help find a solution to fit your needs.

Q: Can I still access my safe deposit box?

A: Yes. Please call us at 800.245.8085 to make an appointment to access your safe deposit box. Or, you can request access at the drive-thru of the branch where your safe deposit box is located.

Q: With the branch lobbies being closed, how can I access my accounts?

A: You can access your accounts through Online Banking, the Mobile App, or at an ATM. You can also call our Service Center at 800.245.8085.

Q: How can I verify my account number for direct deposit?

A: You can access your account number through Online Banking or the Mobile App by following one of the provided tutorials. You can also call our Service Center at 800.245.8085.