Send all MasterCard Credit Card payments to:
DuPont Community Credit Union
PO Box 71050
Charlotte, NC 28272-1050
 

Yes, you may call or visit any DCCU office to make a payment.  You may also make payments using Online Banking, or via mail, using the address above.

To report a lost or stolen Credit Card, call toll-free: 866-820-5970.

Yes, be sure to contact us with the dates and places you will be traveling.

You can call toll-free: 888.918.7313.  Or contact us for additional help.

If the unauthorized transactions were completed with your Share Secure card, contact our Cardholder Services Department at 800.449.7728.  They will promptly cancel your Credit Card number and issue you a new card.  Once your card has been canceled, no additional transactions can be authorized.  You should receive your new card within 7-10 business days.

Contact us and we will be glad to review your credit card to assist with this issue.  **If this occurs after business hours, you may also contact our Cardholder Services Department at 866.820.5970.  Your card may have been placed on hold due to transactions that have been processed outside of your normal spending and threshold.  Security processes will place a hold on transactions with your card until we can verify that the transactions are processed by you.  This ensures that if your card was lost or stolen, additional protection is available to keep fraudulent transactions from occurring.

Your new credit card is mailed to the address on your account 3-4 weeks prior to your current expiration date.  Your current card will remain active until the last day of the month in which your card expires.  If you have not received your new credit card, it may be beneficial to check your address in Online Banking (under Alerts & Settings) to ensure we have your most recent address.  If you have no received your card within the time frame, contact us for assistance.