help desk software

DCCU Routing # 251483311





Credit Cards

Share Secure MasterCard

If you are trying to build, rebuild, or establish your credit history, this card may be a good option for you.


Repair your credit with the money in your account

Share Secure Credit Card Features & Benefits

No Annual Fee

Enjoy the benefit of no annual fee.

Variable Purchase APR

9.24% - 16.24%

Limits up to $1,000

Enjoy limits from $200 - $1,000.

Fraud Alerts

Added security and convenience with your DCCU credit card. Receive an automated text message if a suspicious transaction occurs. Verify or add your mobile number within Online Banking to ensure you are enrolled.

Local

We live where you live. You will always be able to speak to or meet with a DCCU Member Advisor in your own community. Find a branch near you.

Zero Liability

You will not be responsible for purchases you did not make. Card members will not be held liable if their card is used for purchases without their permission. Some conditions and exceptions apply, visit mastercard.us/zero-liability for full details.

Identity Check ™

Added protection for your online transactions when using your DCCU credit card. If fraud is suspected, we will stop the checkout process until you have confirmed that the rightful account owner is making the transaction. Enjoy peace of mind knowing your purchase is protected with enhanced security.

ID Theft Protection

Stay protected with DCCU. Receive help with notifications and legal guidance in the event of ID theft.1

1 Certain restrictions apply. For details, see the Guide to Benefits that is available for download on this page.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

OTHER DCCU PRODUCTS

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Share Secure Credit Card FAQs

Send all MasterCard Credit Card payments to:
DuPont Community Credit Union
PO Box 71505
Charlotte, NC 28272-1050
 

Yes, you may call or visit any DCCU office to make a payment.  You may also make payments using Online Banking, or via mail, using the address above.

To report a lost or stolen Credit Card, call toll-free: 800.449.7728.

Yes, be sure to contact us with the dates and places you will be traveling.

You can call toll-free: 888.918.7313.  Or contact us for additional help.

If the unauthorized transactions were completed with your Share Secure card, contact our Cardholder Services Department at 800.449.7728.  They will promptly cancel your Credit Card number and issue you a new card.  Once your card has been canceled, no additional transactions can be authorized.  You should receive your new card within 7-10 business days.

Contact us and we will be glad to review your credit card to assist with this issue.  **If this occurs after business hours, you may also contact our Cardholder Services Department at 800.449.7728.  Your card may have been placed on hold due to transactions that have been processed outside of your normal spending and threshold.  Security processes will place a hold on transactions with your card until we can verify that the transactions are processed by you.  This ensures that if your card was lost or stolen, additional protection is available to keep fraudulent transactions from occurring.

Your new credit card is mailed to the address on your account 3-4 weeks prior to your current expiration date.  Your current card will remain active until the last day of the month in which your card expires.  If you have not received your new credit card, it may be beneficial to check your address in Online Banking (under Alerts & Settings) to ensure we have your most recent address.  If you have no received your card within the time frame, contact us for assistance.