Fraud Alerts

Important Information

DCCU will never contact you by phone or email and ask for your Social Security Number, PIN, verification code, or passwords. This information is personal and confidential to you, and under no circumstances would we require this information over the phone, text message, email, or by any other channel. If you receive a phone call asking for this information, please hang up and call DCCU immediately at 540-946-3200. If you believe you are a victim of fraud or scam, contact the police in your area and any financial institution involved.

October 2021

Be Cautious of Text Messages Impersonating DCCU

There has been a significant increase in phishing attempts from text messages impersonating DCCU and we want you to be aware. Both DCCU members and non-members have received a text message similar to the one below. These messages appear to be sent at random and mostly from a 540 area code. There are a number of red flags contained in this text message, including incorrect grammar, a link to a non-DCCU website, and lack of member-specific messaging. This is not a text message generated by DCCU. Clicking the link will open a fake version of DCCU’s online banking environment in an attempt to trick you into sharing your password or other personal information. Text alerts and emails from DCCU will never request your account number and password. As phishing attempts continue to evolve, it is imperative that you remain vigilant in protecting yourself and your privacy. If you have received a message similar to the one shown below, clicked the link, and provided personal information, change your user ID and password immediately. As always, if you have any questions or concerns, please do not hesitate to contact us at 800.245.8085.

Text message impersonating DCCU

April 2020

The government has begun sending stimulus payments as part of the federal response to COVID-19, and criminals are hard at work attempting to defraud people of their money. No government agency will contact you and ask for your personal information and neither will DCCU. If you receive an email, phone call, or text message asking for this information, do not provide it.  If you receive a suspicious communication or believe you are a victim of a scam, contact the police in your area and DCCU at 800.245.8085.

Key Points to Remember Regarding Economic Impact Payments:

You will never have to click on links or “sign-up” to get your money.

  • Anyone asking for your personal information, like your Social Security Number, account number, or bank information is a scammer.
  • Be on the lookout for phishing emails, where scammers pretend to be from the government and ask for your information as part of the “sign-up” process for the checks.
  • Never click on links from sources you do not know.

You do not need to do anything to receive your stimulus payment.

  • The federal government has the information it needs to send your money. 
  • If you filed taxes for 2018 and/or 2019, the federal government will directly deposit the money into your account you used for your most recent tax filing. 
  • If you have not filed taxes recently or do not have an account setup to receive direct deposit, you have other options to receive your payment.  Visit the IRS website at for more information
  • You can access your DCCU account number through Online Banking or the Mobile App by following one of the provided tutorials. You can also call our Service Center at 800.245.8085.

Other Common Scams


  • Scammers may reach out offering a job that promises a large amount of income for a small amount of work.
  • Do thorough research and trust well-known, reputable companies before agreeing to any type of work.
  • Never provide passwords to an employer, including your online banking or mobile app password.
  • Never send money to an employer for training or special equipment.

Online Loans

  • Scammers may attempt to defraud people who are in need of a loan.
  • Never provide your passwords to anyone wanting to send you money.
  • Never send money back to anyone in return for a loan or over payment.

Donations and Investments

  • Scammers may setup fraudulent charity organizations or attempt to get you to invest in a company who claims to have a product or service you need.
  • Never rush into making a donation.  If someone wants donations in cash, gift card, or by wiring money, do not do it.

March 2020

DCCU is aware of recent fraudulent activity related to the Coronavirus (COVID-19). Scammers often try to take advantage of you in times of distress. Some of the latest scams prey on virus-related fears by offering free home testing kits, promoting bogus cures, selling high-demand items such as medical masks and cleaning supplies, and collecting charitable donations. We want you to be aware of some tactics they may use and provide ways you can help keep your finances and personal information safe.

Do not click on links from sources you do not know. 
Cyber criminals may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information.
FTC Article: How to Recognize and Avoid Phishing Scams

Do not share your passwords.  
Never reveal your mobile or online banking password.   If someone asks for your password, do not share it. 
FTC Article: How to Keep Your Personal Information Secure

Do your research before donating. 
Do not let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, do not do it.
FTC Article: How to Donate Wisely and Avoid Charity Scams

Look out for investment scams.  
Be cautious of claims that a company’s products or services can help stop the coronavirus. 
SEC Article: Look Out for Coronavirus-Related Investment Scams

Use trusted sources for up-to-date information. 
Official government websites are the best sources of information:

Visit the Federal Trade Commission to learn what it is doing to protect consumers from Coronavirus scams.  

help desk software

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