Fraud Alerts

Important Information

DCCU will never contact you by phone or email and ask for your Social Security Number, PIN, verification code, or passwords. This information is personal and confidential to you, and under no circumstances would we require this information over the phone, text message, email, or by any other channel. If you receive a phone call asking for this information, please hang up and call DCCU immediately at 540-946-3200. If you believe you are a victim of fraud or scam, contact the police in your area and any financial institution involved.

September 2019

Focus Brands Inc. recently announced a merchant database breach that involved unauthorized activity on the payment processing systems at Moe’s Southwest Grill, McAlister’s Deli, and Schlotzsky’s restaurants. The unauthorized access affected purchases made at the restaurants between April 29, 2019 and July 22, 2019. Please read on to learn more about data compromises and what DuPont Community Credit Union is doing to keep your data safe.

What is a merchant database breach or a data compromise?
A merchant database breach means that a merchant’s system, which houses customer information, may have been accessed by unauthorized sources.  This happens by theft of equipment or documents, electronic attacks on a system or network, or through the illegal capture of card data by an external device that does not belong to the merchant (skimming).   

How is DuPont Community Credit Union notified of a data compromise?
We receive information from various sources such as Mastercard or law enforcement agencies.  Based on card activity, accounts are identified as a potential risk. 

What to expect when a data compromise or breach occurs:
We understand your concern when learning that your account information may have been compromised through a merchant.  It does not mean that fraud has occurred or will occur on your account

How can I protect my account?

  • Add an extra layer of account protection and quickly identify potentially fraudulent transactions with Automated Fraud Alerts. Learn more about Automated Fraud Alerts.
  • Closely monitor your account and notify DCCU immediately of any unauthorized charges
  • Never give away sensitive information, such as Social Security Numbers, Date of Birth, account numbers, and logins/passwords to anyone who contacts you
  • If someone contacts you and asks for your personal/sensitive information, end the conversation and contact DCCU immediately.

To verify your identity, DuPont Community Credit Union will only request information from you if you initiate contact with us. Please do not respond to email, phone calls, or text messages requesting personal information. If you are ever in doubt, decline to provide the requested information and contact us immediately at 540-946-3200.

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