Fraud Alerts

DCCU will NEVER contact you by phone or email and ask for your Social Security Number, Account Number, PIN, or passwords. This information is personal and confidential to you, and under no circumstances would we require this information over the phone, text message, email, or by any other channel.

Listed below are fraud/scams that we've become aware of in our area. If you think you've become a victim of fraud or scam, contact the police in your area and any financial institution involved.

Skimming

August 30, 2016

On Sunday, August 28, 2016, DuPont Community Credit Union was alerted to skimmers placed on two ATMs at our Lucy Lane location in Waynesboro. The skimmers were quickly discovered and removed. We have contacted all impacted members and are supporting law enforcement in their active investigation.

August 12, 2016

In recent weeks, DuPont Community Credit Union (DCCU) has discovered fraudulent ATM activity that has affected some of our members.

ATMs at the following locations had skimmers installed for short periods of time during the weekend of July 23, 2016:

  • Lucy Lane, Waynesboro
  • Community Way, Staunton

Less than 350 members were impacted by this fraud, and all affected members have been notified. DCCU has Zero Liability assurance, which means that our members are not liable for any unauthorized transactions that occur as a result of the fraudulent activity.

DCCU is currently assisting law enforcement in the investigation. We are taking additional steps to block possible fraud through our card processor, as well as looking at increased security measures to ensure the safety of our ATMs.

What is Skimming?
Skimming is a type of fraud where thieves install malicious card readers on ATMs or gas pumps that capture data from a card’s magnetic strip. When visiting and ATM or using any type of card reader, we encourage you to take these steps to help protect yourself:

  • Watch for unusual marks, scratches or loose pieces of equipment on any card reader.
  • Carefully inspect card readers before inserting your card. Skimming equipment is often loosely attached for easy removal. If it’s loose or comes off, you have likely discovered a card reader.
  • If you think the ATM may have a skimmer on it, report it to the financial institution/ATM owner immediately or call law enforcement.

Online Loan Fraud

May 9, 2016

There is a new type of fraud affecting credit union members and other consumers in our area.  Online Loan Fraud is a scheme in which a criminal poses as a legitimate lender, usually for quick and/or small dollar loans, on the internet.  Often these criminals target their victims with links to fake loan applications in emails, on social media, or in other internet advertising.  Some even advertise their service in the newspaper! 

Once the victim clicks the link or fills out an electronic application, the criminal contacts them directly through email or other methods, including phone calls.  The victim is informed that their loan has been approved, but that they must provide online banking credentials in order for the proceeds of the loan to be deposited.  If the victim hands over that information, the criminals then have the ability to conduct transactions, including mobile deposit of checks and transfers or withdrawals, all through the victim’s account.

Red flags for this and other types of fraud include:

  • Unsolicited offers by email, physical mail, or social media for student and other types of loans, work from home opportunities, or offers to purchase items. 
  • Instructions to provide Online Banking username and password – a legitimate lender will NEVER ask for this information.
  • A loan or payment amount larger than expected, accompanied by instructions to immediately send the extra money back to the lender, individual, or to an unrelated third party. 
  • Requests for funds sent as cash, money orders, or similar cash-like services to individuals or companies outside of the United States. 
  • Checks or payments from a different individual or company than you expect.

If you believe you have been solicited for, or have been a victim of this type of fraud, please contact the DCCU Compliance Department immediately at compliance@mydccu.com.

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