DCCU will never contact you by phone or email and ask for your Social Security Number, PIN, verification code, or passwords. This information is personal and confidential to you, and under no circumstances would we require this information over the phone, text message, email, or by any other channel. If you receive a phone call asking for this information, please hang up and call DCCU immediately at 540-946-3200. If you believe you are a victim of fraud or scam, contact the police in your area and any financial institution involved.
DCCU is aware of recent fraudulent activity related to the Coronavirus (COVID-19). Scammers often try to take advantage of you in times of distress. Some of the latest scams prey on virus-related fears by offering free home testing kits, promoting bogus cures, selling high-demand items such as medical masks and cleaning supplies, and collecting charitable donations. We want you to be aware of some tactics they may use and provide ways you can help keep your finances and personal information safe.
Do not click on links from sources you do not know.
Cyber criminals may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information.
FTC Article: How to Recognize and Avoid Phishing Scams
Do not share your passwords.
Never reveal your mobile or online banking password. If someone asks for your password, do not share it.
FTC Article: How to Keep Your Personal Information Secure
Do your research before donating.
Do not let anyone rush you into making a donation. If someone wants donations in cash, by gift card, or by wiring money, do not do it.
FTC Article: How to Donate Wisely and Avoid Charity Scams
Look out for investment scams.
Be cautious of claims that a company’s products or services can help stop the coronavirus.
SEC Article: Look Out for Coronavirus-Related Investment Scams
Use trusted sources for up-to-date information.
Official government websites are the best sources of information:
- Centers for Disease Control and Prevention (CDC)
- Virginia Department of Health (VDH)
- Federal Trade Commission (FTC)
Visit the Federal Trade Commission to learn what it is doing to protect consumers from Coronavirus scams.