New Online Banking Now Available

We believe it's important to improve our tools and resources to help our members achieve financial success. That’s why we are excited to announce that a new Online Banking experience is now available! Our new Online Banking platform allows us to make banking even more convenient for our members by offering a secure, personalized interaction that complements the consultative service our members receive from our branches and Service Center.

New Online Banking Video
How to get started video

Getting Started

7/13/2021 

Our new Online Banking is now available. To get started, you will enter your username and password from our website just like normal and you’ll then be taken into the new experience. For users of our MyDCCU Mobile App, if you have automatic updates enabled, you’ll get the new app automatically, otherwise, you will be notified that a new version is available on the Google Play or Apple App Store when you log in.

After logging in, all of your Bill Pay payees and payments, scheduled transfers, and account details will be there, and you will be greeted with a Getting Started guide showing you how to use the new interface.

A few of the things we recommend you do first are:

  • Click on your accounts to view your Account Activity, the Details tab, and the new home for My Cards.
  • Try out the new Search and FAQ features.
  • Set up your Alerts. There are many new options – including push notifications on your mobile device.
  • Customize the new Dashboard to show only what's relevant to you. One theme will be available, but we will be adding more in the future.

Some of the improvements we are excited to offer include:

  • Up to 4x faster performance, both logging in and navigating your accounts
  • New card controls and alerts
  • Personal budgeting tools, like Savings Goals and Cash Flow
  • New MyDCCU Mobile App with the same features as the desktop version of Online Banking. Yes, you will now be able to view eStatements in the App!

Important note for users of Quicken, QuickBooks, and Mint: After the upgrade, importing transactions may be disrupted for a few days. If you find that automatically importing your transactions does not work and you use the Express Web Connect connection method, please log in to Online Banking to download and import your transactions manually until service is restored. In addition, if you find that your password no longer works, call the Service Center for assistance with resetting it.

Frequently Asked Questions

To help you with the transition, we have put together a list of frequently asked questions with answers. If you need further assistance or have additional questions, please contact our Service Center at 540-946-3200.

Q: What is changing?
A: We’ve listened to feedback from our members and are excited to offer a faster banking experience with a modern look and feel.

Key features include:

  • Faster performance
  • A single experience for Online Banking, whether on desktop or mobile
  • Mobile eStatements
  • New card alerts and controls
  • Self-service account opening for savings accounts

Q: Will I need to reset my alerts?
A: The alerts feature has been upgraded to provide many new alert options as well as new ways to receive your alerts, including push notifications on your mobile device. This does mean that you will need to set up your account alerts and card alerts again after logging in for the first time. Fraud alerts, however, will not need to be set up again.

Q: Will I need to change my password?
A: Probably not, most members will not need to change their passwords.  However, if you haven't changed your password in more than ten years, and your password no longer meets the Credit Union's current complexity standards, in that scenario, you will be asked to change it after logging in the first time.

Q: Will Online Banking still ask for a passcode after I enter my username and password?
A: For your security, Online Banking will continue to ask you from time to time to validate your login credentials with a one-time passcode. However, there will be new, convenient ways to get that passcode, including via email and the Google Authenticator app.

Q: Will I still be able to use Quicken or QuickBooks?
A: After the upgrade, importing transactions may be disrupted for a few days. If you find that automatically importing your transactions does not work and you use the Express Web Connect connection method, please log in to Online Banking to download and import your transactions manually until service is restored. In addition, if you find that your password no longer works, call the Service Center for assistance with resetting it.

Q: Will my budgeting applications like Mint, YNAB, or Simplifi be able to access my accounts in the new Online Banking?
A: It may take a few days before the developers of these applications update their connections to Online Banking, but the connections should resume working soon. Contact the software provider if you need assistance or if the delay takes longer than expected.

Q: Will my current deposits and automatic drafts be affected?
A: Since your account details, including your account number and routing number, are not changing, all current direct deposit transactions and automatic drafts will continue to be processed as usual.

Q: Will my debit card be affected?
A: Your card details, including your card number, are not changing. Your debit card will continue to work as usual, and you will have access to additional card controls including the ability to turn your card on/off, block transactions at merchants or online retailers, block transactions over specific dollar amounts, and you can enroll in a variety of alerts.

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